FAQ

What is Pulse Living?

Pulse Living is an online store offering carefully selected lifestyle and home products designed to make your everyday life easier, more comfortable, and stylish.

Where are you located?

We are based in the United Arab Emirates and deliver across all major cities.

How can I contact you?

You can reach us anytime at:
📧 support@pulselivingae.com

Orders & Payments

What payment methods do you accept?

We accept:

  • Cash on Delivery (COD)
  • Debit/Credit Cards
  • Online secure payments

Can I cancel my order?

Yes, you can cancel your order before it has been shipped. Please contact us as soon as possible.

How do I know if my order is confirmed?

Once you place an order, you will receive a confirmation via email or SMS.

Shipping & Delivery

How long does delivery take?

  • Processing time: 1–2 business days
  • Delivery time: 2–5 business days across UAE

Do you offer free shipping?

Free shipping may be available on selected offers or minimum order values.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email or SMS.

Returns & Refunds

What is your return policy?

We accept returns within 7 days of delivery if the product is unused and in original packaging.

How do I request a return?

Simply email us with your order details and reason for return:
📧 support@pulselivingae.com

How long does it take to get a refund?

Refunds are processed within 5–7 business days after approval.

Products

Are your products high quality?

Yes, we carefully select products to ensure quality, durability, and customer satisfaction.

Do you offer exchanges?

Yes, we offer exchanges only for defective or incorrect items.

Cash on Delivery (COD)

Is COD available?

Yes, we offer Cash on Delivery across the UAE.

Is there any extra fee for COD?

Additional charges may apply depending on your location or order value.

Support

What if I receive a damaged product?

If your product arrives damaged, contact us within 48 hours with photos or videos. We will resolve the issue quickly.

How fast do you respond to queries?

We usually respond within 24 hours.

💬 Still Have Questions?

We’re here to help!
📧 support@pulselivingae.com